Founders
See which requests can't wait.
Requests and complaints sent to the founder of an invoicing app. Rowmotive added an AI column and answered it for every row. The answers are real and unedited.
How the AI columns were set up
UrgencyScore
Rate how urgently this request needs attention.
Possible answers: 1 Optional improvement, 2 Minor inconvenience, 3 Needs attention, 4 Time-sensitive problem, 5 Work is completely blocked
Product requestsView only
| # | Request | Urgency | Customer | Seats |
|---|---|---|---|---|
| 1 | Invoices aren't sending. I hit Send on 14 of them this morning and none arrived, customers are calling me. This is blocking our month-end billing. | 5 | Cedarwood Plumbing | 6 |
| 2 | Could the PDF footer be a slightly lighter gray? Super minor, just looks heavy. | 1.2 | Nell & Orion Studio | 2 |
| 3 | We need to be able to add a PO number field to every invoice. Our biggest client rejects invoices without one. | 3.2 | Tradewind Freight | 18 |
| 4 | Hey, love the app. Any chance of recurring invoices that skip weekends? We bill daily rentals. | 1.3 | Kayak Hut Rentals | 4 |
| 5 | Login is down for our whole team. Getting a blank white page after entering the password. Started about 20 minutes ago. | 5 | Harmon & Pryce CPAs | 25 |
| 6 | The date picker defaults to the US format and I'm in the UK. Can I change it? | 2 | Quill & Compass Ltd | 3 |
| 7 | Stripe payments are showing as unpaid in your app even though the money landed in our bank 3 days ago. We've got 9 invoices like this. Is the sync broken? | 4 | Verdant Landscaping | 11 |
| 8 | Please add a dark mode. My eyes. Thank you. | 1.1 | Pixel Pantry | 1 |
| 9 | Sales tax is calculating wrong for orders shipped to Colorado. Home rule cities have different rates and we are overcharging customers by about 1%. | 3.2 | Alpine Tea Merchants | 9 |
| 10 | Would be great if I could attach more than 5 files to an invoice. Our contractors send huge photo sets. | 2 | Ridgeback Roofing | 14 |
| 11 | I can't figure out how to change the invoice number format from INV-0001 to something with the year in it. Is it possible? | 1.8 | Fable Street Press | 5 |
| 12 | The mobile site is basically unusable. Buttons overlap on my phone and I can't tap Save. | 3.8 | Juniper Cleaners | 7 |
| 13 | Can you add multi-currency? We have started billing some clients in CAD and I'm converting by hand in a spreadsheet. It's a nightmare, and honestly you're the only reason I haven't switched yet. | 2.6 | Tamsin Design Co | 8 |
| 14 | Typo in the English text, "recieve" in the payment reminder email template. Can't edit that part. | 2 | Lowell Dental Group | 22 |
| 15 | Our accountant needs a read-only login so she can see the books but not edit. Right now we share my password which I know is bad. | 3 | Ashby Hardware | 5 |
| 16 | DATA LOSS: Three invoices I created yesterday are gone. Not in drafts, not in trash. Need these recovered today, they total about $18,000. | 4.4 | Northgate Builders | 12 |
| 17 | It would be nice to see a "last viewed" timestamp so I know if the client opened the invoice. | 1.1 | Bloom & Bark | 2 |
| 18 | Export to QuickBooks style formats is missing a column for the customer tax ID. Our bookkeeper has to add it manually every month. | 2.2 | Silverline Dental | 6 |
| 19 | Late fee setting doesn't work. I set 1.5 percent and it never gets applied to overdue invoices. We have 6 past-due right now. | 3.7 | Cobble & Thread | 3 |
| 20 | Hola, necesito poder enviar las facturas en espanol a mis clientes. Hay alguna opcion para traducir la plantilla? | 1.6 | Taller Ramirez | 4 |
| 21 | Is there any way to bulk-delete drafts? I have like 200 test invoices cluttering my list. | 1.8 | Boreal Outfitters | 1 |
| 22 | The app is slow today. Pages take 10+ seconds to load. Not an outage exactly but painful. | 2.8 | Maverick Print Shop | 8 |
| 23 | Please add the ability to set payment terms per client instead of globally. Some are net 15, some net 60. | 1.5 | Tern Consulting | 10 |
| 24 | When I duplicate an invoice the notes field is blank. Previously it copied over. Just a small regression but annoying. | 2.1 | Hollis Photography | 2 |
| 25 | Customer portal shows the wrong company logo, it's showing the old one from 2023 even though I uploaded a new one. | 2.5 | Brightwater Pools | 7 |
| 26 | Can't connect our bank. It gets to the last step then says "something went wrong" with no other info. Tried Chrome and Safari. | 4.5 | Elm Court Realty | 5 |
| 27 | Need ACH support. Our customers are mostly construction firms who refuse to pay by card because of fees. | 2 | Stonebridge Concrete | 16 |
| 28 | The "Pay now" button in the email is going to a page that doesn't load for customers. We've had 5 customers complain since yesterday and I'm losing money. | 4 | Peregrine Pet Supply | 13 |
| 29 | A suggestion: let me star my favorite clients so they appear at the top of the list. | 1 | Marigold Events | 3 |
| 30 | Could you also support Apple Pay on the payment page? A few of my clients asked. | 1.1 | Fern & Flint | 2 |
| 31 | Hi! Two requests. 1) Item templates for services we sell often. 2) A weekly summary email of what's outstanding. Thanks, great product. | 1.1 | Gable Home Inspections | 5 |
| 32 | My invoice totals are off by a penny on some line items. Rounding issue? We have a client who noticed. | 2.8 | Linden Legal Services | 7 |
| 33 | Hello, we have 40 people and need approval flows. A junior creates the invoice, the owner approves before it goes out. Is that planned? | 1.6 | Redwood Engineering | 40 |
| 34 | The new layout broke printing. Invoices print with the right edge cut off. | 3.4 | Calloway Auto | 4 |
| 35 | Could we get a Zapier connection? Or an API? We want to create invoices automatically from our booking system. | 1.2 | Sunstone Retreats | 9 |
| 36 | Reminders go out at 2am. Customers are annoyed. Can I pick the time? | 2.3 | Meadowlark Daycare | 6 |
| 37 | Cannot upload logo bigger than 1MB, error says "invalid file" but gives no explanation. Maybe show the actual limit? | 2.5 | Oakley Fitness | 3 |
| 38 | I've been charged for 12 seats but we only have 8 users. Please correct and refund. | 3.3 | Rainier Roasters | 8 |
| 39 | Is it just me or is the reports page timing out? I've waited about 5 minutes on the yearly view. | 3.4 | Beacon Hill Bookkeeping | 14 |
| 40 | This tool is great but I'd love some indication of which invoices are going to be paid late based on history. Maybe color coding the risky customers? | 1 | Larkspur Web Design | 2 |
| 41 | Please make the "Add line item" button stay visible when scrolling a long invoice. I scroll back up each time. | 1.9 | Delmar Tile & Stone | 5 |
| 42 | Hi, our customer got the invoice but the amount was in dollars and we are in Canada. Where do I change the currency symbol? | 2.6 | Maple Ridge Cabinets | 3 |
| 43 | Everything is fine, just wanted to say thank you for the new recurring billing. Saved me about 3 hours a month. | 1 | Quarry Lane Pottery | 1 |
| 44 | The attached PDF is huge, 8MB for a one page invoice. Gmail bounces it for some of our clients. Compress please? | 3.5 | Heron Marine Services | 10 |
| 45 | The e-sign feature for quotes isn't working. Client signs, nothing happens, and the quote still shows as pending. | 4 | Willow Creek Builders | 15 |
| 46 | Can't set up taxes for Quebec. GST and QST both needed. Your tax settings only let me pick one. | 4.1 | Atelier Boreale | 4 |
| 47 | There is a bug with partial payments. A customer paid 500 of a 1000 invoice and the status moved to Paid anyway. | 3.6 | Summit Crest HVAC | 12 |
| 48 | Add tags to invoices please. We want to separate residential vs commercial in reports. | 1.1 | Cardinal Pest Control | 7 |
| 49 | We keep getting 500 errors when trying to download the annual statement. Whole accounting team needs it for taxes this week. | 4.3 | Hartwell & Boyd | 22 |
| 50 | Could you consider a cheaper plan for solo users? We are just me and the invoice price is too much for 3 invoices a month. | 1.2 | Ember Candle Works | 1 |
| 51 | The tab key order in the invoice form is weird. It jumps from description to tax and skips quantity. | 1.9 | Parallel Bookkeeping | 3 |
| 52 | I want to white label the customer portal with our own domain. Possible? | 1 | Birchline Agency | 20 |
| 53 | Why can't I edit a sent invoice? I made a mistake in the address and now I have to void and recreate. That seems like extra work. | 2.6 | Moonrise Bakery | 4 |
| 54 | A client claims they paid by check on Aug 20 but I don't see it. Could you pull the activity log for invoice 2231? I need to show them timestamps. | 3.6 | Stratus Roofing | 9 |
| 55 | Auto-reminders are being sent to customers who already paid. Embarrassing. We've had 3 angry emails today. | 4 | Kestrel Aviation Services | 17 |
| 56 | Quick one: how do I delete a client? I can only archive. | 1.9 | Sable & Grey | 2 |
| 57 | Can't send invoices to more than one email address per customer. Our clients always want accounting AND the project manager cc'd. | 2.5 | Tallow Soap Co | 5 |
| 58 | Please add support for time-based billing. Start a timer, stop it, drop the hours straight into an invoice. | 1.1 | Gridline Consulting | 8 |
| 59 | Ihre App ist super, aber die Rechnungen zeigen das Datum im US Format. Kann man das aendern? Wir sind in Wien. | 1.9 | Atelier Brandl | 3 |
| 60 | The CSV import of customers silently drops rows that contain apostrophes in the name. Lost 14 clients before I noticed. Not blocking now but please fix. | 2.9 | O'Malley Tree Care | 6 |
| 61 | More fonts on invoices please! Comic Sans... kidding. But a serif option would be good. | 1 | Gilded Page Editing | 1 |
| 62 | Our payment processor connection expired and the reconnect button throws an error. We can't take payments at all until this is resolved. | 5 | Harborside Seafood | 15 |
| 63 | It would be useful to merge duplicate customers. We have 2 entries for the same company and the balances are split. | 2.6 | Trellis Garden Center | 7 |
| 64 | Landing page says "unlimited invoices" but I hit a cap at 50 on my plan. Misleading or bug? | 3.1 | Windmill Tutoring | 2 |
| 65 | I'd like to see the audit trail of who edited an invoice. Our auditors asked. | 2.5 | Penrose Manufacturing | 60 |
| 66 | The estimate to invoice conversion loses my discount. Have to re-enter it every time. | 2.4 | Foxglove Interiors | 4 |
| 67 | Search doesn't find invoices by amount. I only remember the amount and not the number or client. | 2.2 | Dovetail Carpentry | 3 |
| 68 | Hello. Is there an app for Android? I only see an iPhone one. I'm on the road a lot and use a Pixel. | 1.5 | Bramble Mobile Mechanics | 2 |
| 69 | Not urgent but the invoice preview takes a moment to load. Maybe skeleton loading? Great app overall. | 1.4 | Quincy Sign Studio | 5 |
| 70 | We'd like the ability to add a discount code per client that auto-applies to all their invoices. | 1.2 | Eastbank Wholesale | 12 |
| 71 | CRITICAL. Customers are seeing other customers' invoice names in the portal dropdown. I think there's a data leak. Please look at this right now. | 4.1 | Sandpiper Property Mgmt | 30 |
| 72 | Tax report omits shipping charges. Our CPA needs it separated in the report. | 3.1 | Tidewell Brewing | 10 |
| 73 | Nothing major, but the "Overdue" label is red and my accessibility check says contrast is too low. | 1.8 | Lumen Accessibility Group | 8 |
| 74 | Please let me schedule an invoice to be sent on a future date. I create them on Fridays but want them to go out Monday morning. | 1.5 | Pinecone Printing | 4 |
| 75 | My refund was recorded in the app, but did not go through in Stripe. Both sides need to match for my books. | 3.8 | Fisher & Lane | 6 |
| 76 | Zoom into the invoice preview doesn't work on mobile. Pinch does nothing. | 2.1 | Sparrow Cleaning | 2 |
| 77 | do you plan on adding expense tracking? we use 3 apps right now | 1 | Bridgewater Landscaping | 7 |
| 78 | The invoice email subject line is "Invoice from [Company]" and I can't change it. Would like to put the project name in. | 1.6 | Cloudberry Media | 5 |
| 79 | Our team of 25 is on a plan with 20 seats and everyone is working fine, so I guess the limit isn't enforced? Want to confirm before we get a surprise bill. | 2.8 | Greenleaf Staffing | 25 |
| 80 | Totals on the dashboard don't update until I refresh the page. Small annoyance. | 2 | Mica Valley Winery | 3 |
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